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FAQ

frequently asked questions

- Are our products sold by piece or pair?
All earring products are sold by pair, NOT by piece.

- Do you accept custom made orders and sizes.
Yes we do accept custom orders with a minimum of 6 week delivery time and there might be a minimum QTY requested from us.

- Do you have any printed catalogue that can be mailed out?
All our business is web-based, we don't keep any printed catalogues due to the handmade nature of our collections and frequent updates.


-If items are out of stock and I place the order how long will it take to receive?
We place quarterly orders with our suppliers. For a larger order over R1500, it can take between 2 and 3 weeks for delivery.

-Do you make custom jewellery?
Custom designs that are not on our site can take a long time and often have minimum order requirements with the artist. This means that just one custom piece is not possible to order on it's own. We make a list of special requirements and try to meet them by including them in our next major order with the artists. We try to indulge by expanding our selection regularly and often introduce new and unique items.